Issue date: 29th Sept 2011
Surfboard Exchange is committed to client service and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
Surfboard Exchange is bound by the Privacy Act (1988)
"we", "us" or "our" means Surfboard Exchange Pty Ltd (ACN 153 188 731) or one of our subsidiary companies; and
"you" or "your" means visitors to the Website and our other websites, subscribers to and users of services provided by us, purchasers of our products and services and our advertising customers.
By accessing or using Surfboard Exchange services, including the Surfboard Exchange web site you agree to the use and disclosure of your personal information in the manner described in this policy.
Personal Information is information or an option that identifies an individual.
Surfboard Exchange collects personal information that is necessary for it, or its related bodies to provide the range of services they offer.
Personal information collected by Surfboard Exchange may include: (most web sites won't tell you this, we'd like to be transparent and let you know, and assure that it will not be used for any improper purpose).
Your name, personal address and contact details
Business address and ABN
User ID's and Passwords
The services provided to you, current contract plan
Ad listings on our website, including images and content
Records of communications with Surfboard Exchange including records using Communications Services
Records of communications with Sellers using the "Contact Seller" service provided on the Surfboard Exchange website.
Your Sever Address
The Time and Date of your website visit
The pages you looked at
The Previous site you visited
The Type of browser you need
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. You may unsubscribe from our mailing/marketing lists at any time; all you need to do is let us know or click the unsubscribe button on marketing correspondences from Surfboard Exchange.
Surfboard Exchange collects personal information in a number of ways, including:
Whenever you visit this Website, our servers will automatically record information about your usage of this Website, such as the time of the visit, its duration and the pages you visit. This is to assist us in improving this Website and to ensure that advertisements on this Website are most directly relevant to your interests. In these instances, the information we collect about you remains anonymous.
from third parties such as credit reporting agencies or your representatives;
from publicly available sources of information;
from our third party service partners;
from our own records of how you use our services; or
when legally required to do so.
Directly from you when providing information directly to Surfboard Exchange through the registration to use Surfboard Exchange services.
Directly from you when you provide information directly to Surfboard Exchange in person, by email phone or in writing (including electronic or otherwise)
Directly from you when you communicate with Surfboard Exchange or any other persons using Surfboard Exchange Communications Services
Your personal Information may be used for the following purposes:
to provide the services requested by you, including our advertising services
to verify your identity
to administer and manage those services including, customer service billing, and notifications.
enter into contacts with you
to research, develop and improve Surfboard Exchange services.
to conduct surveys to determine use and satisfaction with Surfboard Exchange services.
to respond to any queries or feedback you may have
to generate statistics in relation to the Surfboard Exchange web site.
to promote and market special offers and other services to you.
for purposes connected with the operation of Surfboard Exchange.
to personalise the advertising you see when you visit Surfboard Exchange.
For Google Maps of your address, city or suburb
Surfboard Exchange may disclose personal information to individuals and organisations other than Surfboard Exchange. The organisations to which we may disclose personal information include:
Surfboard Exchange staff.
the public if you advertise with Surfboard Exchange or use publicly available Communications Services.
Individuals and organisations that advertise with Surfboard Exchange if you submit an enquiry with Surfboard Exchange. Depending on your enquiry these may include: private advertisers , licensed retailers, and or licensed second hand dealers.
government and regulatory authorities as required by law.
We store information in different ways, including in paper and electronic format. The security of your personal information is important to us and we take reasonable steps to protect it from misuse and loss and unauthorised access, modification or disclosure. Some of the ways we do this are:
confidentiality agreements for our employees and contractors;
security measures for systems access;
only allowing access to personal information where the individual seeking access has satisfied our identification requirements;
However, we will not be held responsible for events arising from unauthorised access to your personal information.
Cookies are pieces of information that a website transfers to your computer's hard disk for record keeping purposes. Most web browsers are set to accept cookies. However, if you do not wish to receive any cookies, you may set your browser to refuse them. In some instances this may mean you will not be able to take full advantage of parts of this Website.
We may use independent companies to measure and analyse Internet usage across this Website. The tracking collects the following core information on usage of this Website:
The number of page views (or page impressions);
The number of unique visitors;
How long these unique visitors (on average) spend on the Website;
Common entry and exit points into the Website.
This aggregate, non-personal information is collated and provided to us to assist in analysing usage of this Website. The data is also accessible by media organisations and research companies for the purpose of conducting industry comparisons with other Internet sites.
We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. Therefore, we recommend that you:
let us know if there are any errors in your personal information; and
keep us up to date with changes to personal information such as your name or address, by contacting us
If you do not want Surfboard Exchange to disclose your personal information to these individuals and organisations do not submit enquiries or do not register for any Surfboard Exchange services.
If you would like to remove the google maps feature from you listings or you would like to not disclose you address, suburb or city then please contact us and we will do so accordingly. If no notice has been received to Surfboard Exchange then all information provided apon registrations of account will be used.
Under the Act, you have the right to access your personal information that is collected and held by Surfboard Exchange. If, at any time, you would like to access the personal information about you that we hold please contact us.
If your personal information is out-of-date or incorrect, you may inform us of this and we will correct it for you or An Individual or Organisation can update or change there information via the "My Account" facility on the Surfboard Exchange website.
All requests for access or amendments to personal information:
will be treated seriously;
will be dealt with promptly and in a confidential manner; and
will not affect your existing obligations or affect the commercial arrangements between you and Surfboard Exchange.
To obtain access to, or to amend, your personal information, you will have to provide proof of identity. This is necessary to ensure that personal information is provided only to the correct individuals and that the privacy of others is protected.
Surfboard Exchange will take all reasonable steps to provide access to your personal information within 30 days from your request.
When you visit a website or use an application on Surfboard Exchange web site, Surfboard Exchange records anonymous information such as IP address, time, date, referring url, pages accessed and documents downloaded, type of browser and operating system
Surfboard Exchange takes reasonable steps to protect personal information collected from misuse, loss, unauthorised access, modifications or disclosure.
Surfboard Exchange Pty Ltd